Refund policy
Return Window
We accept returns within [3] days of the delivery date. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.
How to Start a Return
Email [zeeglobalsolutionamzn@gmail.com] with your order number and the reason for your return. We'll send you return instructions, including the return address and any relevant details.
Return Shipping
[Choose one:]
- Customers are responsible for return shipping costs, unless the item arrived defective or incorrect.
A [restocking fee of X%] may apply to returned items, except in cases of defect or our error. (Delete this line if you're not charging a restocking fee.)
Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within [5–10] business days. Please note your bank or card issuer may take additional time to post the refund.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within [7] days of delivery with your order number and a photo of the issue. We'll cover return shipping and send a replacement or full refund — your choice.
Non-Returnable Items
The following items can't be returned unless defective:
- Items marked as final sale
- Gift cards
- [Any hygiene-sensitive items, if applicable — e.g. none currently apply to your catalog]
Warranty Note (Electrical Products)
Power strips and other electrical items sold by ZeeGlobal meet US safety certification standards (UL/ETL). If you experience a safety issue with an electrical product, stop using it immediately and contact us right away — this is treated as a priority defect claim, separate from the standard return window.
Exchanges
Need a different size, color, or version instead of a refund? Note this when you contact us and we'll do our best to accommodate an exchange, subject to availability.