Shipping policy
Processing Time
Orders are processed within [1–2] business days of purchase. You'll receive a confirmation email once your order ships, along with tracking information.
Shipping Rates & Delivery
We offer the following shipping options within the United States:
- Standard Shipping: [5–8] business days — [$X.XX or Free over $XX]
- Expedited Shipping: [2–4] business days — [$X.XX]
Delivery times are estimates and begin from the date of shipment, not the date of order. ZeeGlobal is not responsible for delays caused by the carrier, customs, weather, or other events outside our control.
International Shipping
[Choose one:]
- We currently ship within the United States only. International shipping is not yet available, but we're working on it — check back soon.
- We ship to select international destinations. Rates and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
Order Tracking
Once your order ships, you'll receive a tracking link by email. If you haven't received tracking information within [3] business days of placing your order, please contact us at [support email].
Lost or Delayed Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first, then contact us within [7] days so we can investigate. If your package is delayed beyond the estimated delivery window, reach out and we'll look into it with the carrier.
Address Accuracy
Please double-check your shipping address at checkout. ZeeGlobal is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order ships.